Refund Policy

This Refund Policy explains how refunds work for paid Postbird plans (Pro Monthly and Pro Yearly). Every paid plan comes with a 3-day money-back guarantee: if you're not satisfied, request a refund within 3 days of your purchase for a full refund. It forms part of our Terms & Conditions. Payments are processed by our Merchant of Record, Paddle, which handles billing, taxes, and refunds on our behalf.

You can request a refund within 3 days of your most recent payment from the Billing page in your dashboard. Choose Request refund — this opens our contact form with Refund request preselected. Submit it and our team will process the refund. When your refund is processed:

• We refund your most recent payment for the current billing term.
• Your subscription is cancelled so it will not renew or charge you again.
• Your account is moved to the Free plan.
• Pro-only features stop being available, and Free-plan limits (such as the 3-scheduled-post and 5-AI-generations-per-day caps) apply from that point on.

Refunds are issued to your original payment method. Depending on your bank or card provider, it can take several business days for the amount to appear.

• The most recent payment on an active paid plan is eligible for a refund for 3 days after that payment.
• Once the 3-day window has passed, that payment is final and non-refundable — no refunds or credits are provided for that billing term.
• Each renewal starts a new 3-day window for that term's payment.
• The Free plan has no charges and therefore nothing to refund.

After the money-back window, that payment is non-refundable. If you no longer want Pro you can let your plan lapse so it won't renew — you keep Pro features until the end of the current paid term, and no further charges are made.

If you believe you were charged in error, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback may result in your account being suspended pending resolution.

Questions about a payment or refund? Email us at appdev.kodxsystem@gmail.com and we'll help.